fa9992 Privacy Policy

Scope of Information Collection

fa9992 collects the following types of information:

• Identity Information: Full name, date of birth, national identity card number (where applicable).
• Contact Information: Email address and mobile number.
• Financial Information: Details related to bKash, Nagad, Rocket, Upay, or bank accounts — for transaction verification.
• Technical Information: IP address, browser type, device type, operating system, and session logs.
• Usage Information: Behavioral data such as which games you played on the platform, when you logged in, and how much time you spent.
• Cookie and Tracking Data: Cookies are used to improve the site experience.

Purpose of Information Collection

fa9992 uses your information for specific legal and service-related purposes. The main purposes are as follows:

• Completing account registration and identity verification (KYC process).
• Securely processing deposit, withdrawal, and payment transactions.
• Correctly delivering bonuses, promotions, and VIP benefits.
• Ensuring platform security and preventing fraud.
• Complying with legal obligations.
• Providing 24/7 customer service and support.
• Analyzing user experience for service improvement.
• Monitoring user behavior to ensure responsible gaming.

Data Retention Period

fa9992 retains your personal information only for as long as it is necessary for providing services or fulfilling legal obligations. Specifically:

• Information for active accounts is retained for as long as the account exists.
• Financial transaction records may be kept for a defined period after account closure in accordance with applicable legal requirements.
• Expired or unnecessary data is securely deleted or deactivated.

Security Measures

fa9992 has implemented advanced technical and administrative measures to protect your information. These include:

• SSL Encryption: All data transmission on the site is encrypted via TLS/SSL technology.
• Restricted Access: Only authorized staff can view your information for specific tasks.
• Firewall and Intrusion Detection: Security measures are active at the server level.
• Regular Security Reviews: Regular audits are conducted to identify platform vulnerabilities.
• Two-Factor Authentication: An additional verification layer exists to strengthen login security.

Nevertheless, no data transmission over the internet is completely secure. We therefore ask users to keep their passwords confidential and avoid logging in from unfamiliar devices.

Sharing Information with Third Parties

fa9992 never sells your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases:

• Payment Processing: Information required for processing bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with the relevant payment service providers.
• Legal Obligations: Information may need to be provided to authorities in response to court orders, regulatory directives, or other legal requirements.
• Technology Partners: Limited technical information may be shared with certain technology service providers for platform operation and maintenance — under strict confidentiality agreements.
• Corporate Restructuring: Information may be transferred in the event of a business merger or acquisition, and users will be notified in advance in such cases.

Your Data Rights

Every user of the fa9992 platform has the following rights:

• Access: You have the right to know what information we hold about you.
• Right to Correction: You can contact us to correct inaccurate or outdated information.
• Right to Deletion: In certain circumstances you can request that your information be deleted — to the extent possible outside of legal obligations.
• Right to Restrict Processing: In certain circumstances you can request that the use of your information be restricted.
• Right to Object: You can object to marketing communications at any time.
• Right to Data Portability: You have the right to receive a portable copy of the information you have provided.

To exercise these rights, email [email protected] or contact us directly via 24/7 live chat.

Cookie Policy

The following types of cookies are used on the fa9992 website:

• Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
• Functional Cookies: Used to remember language preferences and account settings.
• Analytics Cookies: For understanding site traffic and usage patterns. These cookies are not personally identifiable.

You have the option to reject non-essential cookies from your browser settings. However, this may limit some functionality of the site.

Protection of Minors' Information

fa9992 is a responsible gaming platform. This site is operated for users aged 21 and above only. We do not knowingly collect information from any minor. If it comes to our attention that a minor has provided information, it will be deleted immediately and the associated account will be closed.

If parents or legal guardians have any concerns, please contact [email protected].

Confidentiality of Payment Information

You can use bKash, Nagad, Rocket, Upay, or bank transfer to complete financial transactions at fa9992. Our policy on handling payment information:

• The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
• Withdrawals are generally processed within 10 to 45 minutes.
• Payment-related information is stored with strict confidentiality and is used only for transaction verification.
• No card or mobile banking PIN or password is ever stored on our servers.
• If suspicious financial activity is detected, the account is temporarily suspended while an investigation is conducted.

Responsible Gaming and Data Use

fa9992 places the highest importance on responsible gaming. To this end, we use information related to your gaming behavior:

• To identify tendencies toward excessive gaming and provide assistance when needed.
• To apply limits set at the user's request (loss limit, deposit limit, session limit).
• To process and record self-exclusion requests.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to This Policy

fa9992 reserves the right to update this Privacy Policy at any time. For significant changes:

• The update date will be displayed at the top of this page as "Last Updated".
• A notification will be sent to the registered email address for important changes.
• Continued use of the site after changes will be considered as consent to the new policy.

It is recommended to review this policy regularly.

Applicable Law and Jurisdiction

This Privacy Policy has been prepared in compliance with applicable international data protection principles. For any disputes or complaints, you are first requested to contact our customer service team. fa9992 is committed to resolving any issue amicably.